Contact us via e - mail at email@example.com or by telephone calling (+39) 02/78624400, our customer service representatives will be happy to respond to your requests.
Requests received by email are processed within one business day.
Customer service is available by phone from Monday to Friday at the following times:
from 9.30 AM to 12.30 PM and from 2.30 PM to 5.30 PM.
The data that will be provided to the operator of this site at the time of compiling the "contact form " (also called a mail form) of the site, will be treated in compliance with the provisions of Legislative Decree 196/2003, Code for the protection of personal data .
The "contact form" available on the site has the sole purpose of allowing visitors to contact via email, if they so wish, our customer service. This information concerns the personal data sent by visitors when completing the "contact form". We inform visitors that the data provided voluntarily will be turned into an email that will eventually be kept within the system by the owner of the site. These data are not recorded on other media or devices, nor will other data deriving from the navigation on the site.
The purposes of data processing are as follows: the data will be used for the sole purpose of being able to re-contact the customer via references left on the "contact form " to fulfill any requests contained in the message.
There is no obligation to give the operator of this site the personal data requested in the "contact form".
The provision of data via "contact form" is optional. However, the refusal to grant access for the purposes of art. 1 will make it impossible to contact customer service via the "contact form" available on the site.
The personal data collected through the "contact form " will be sent via email to the manager of this website, which will be the data controller.
The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence of the data, and to know the content and origin, verify its accuracy or request updating, integration or correction (art. 7 D. Kgs. 196/03).
According to the same article, the user has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law and, in any case, to oppose their processing for legitimate reasons.
The treatment will last no more than is necessary for the purposes for which the data were collected.
The prices are in Euro. Prices do not include any local taxes and customs duties that are charged to the customer and must be paid directly to the receipt of goods.
Payments can be made by credit card, PayPal or bank transfer in advance. Payments by credit card are made in maximum security and privacy.
The curtains will be shipped normally within one month of receipt of payment. The shipment is made by express courier with a delivery time varies based on destination. Delivery days will increase during the summer break (August) and the Christmas holidays (two weeks).
In case of delayed delivery for the above causes, the supplier is not liable.
In the event that the customer is not available at the time of delivery, any additional shipping costs will be charged to the customer.
Any cancellation of orders will be accepted no later than 24 hours.
On this site are offered only products made by hand/machine and of premium quality. These products are made directly from the Seller. The Seller does not sell used irregular or lower quality products than advertised.
Each product is handmade , individually tailored to the customer's specifications. Any complaints and returns will be accepted only in case of significant discrepancies or errors in production .
The essential characteristics of products are shown on this website.
The images and colors of the products offered for sale may not exactly correspond to the real ones because of the Internet browser or monitor used.
The customer accepts the fact that the product he/she is about to buy is fully customized and built based on the preferences expressed during configuration. Consequently, the product is not subject to return and refund policies, except obvious fabrication errors.