CONTACT AND CUSTOMER SERVICE

Contact us via e - mail at info@tendinericamate.it or by telephone calling (+39) 02/78624400, our customer service representatives will be happy to respond to your requests. Requests received by email are processed within one business day.
Customer service is available by phone from Monday to Friday at the following times:
from 9.30 AM to 12.30 PM and from 2.30 PM to 5.30 PM.

Privacy

(Privacy policy art. 13 d.lgs. 196/2003)

The data that will be provided to the operator of this site at the time of compiling the "contact form " (also called a mail form) of the site, will be treated in compliance with the provisions of Legislative Decree 196/2003, Code for the protection of personal data .
The "contact form" ​​available on the site has the sole purpose of allowing visitors to contact via email, if they so wish, our customer service. This information concerns the personal data sent by visitors when completing the "contact form". We inform visitors that the data provided voluntarily will be turned into an email that will eventually be kept within the system by the owner of the site. These data are not recorded on other media or devices, nor will other data deriving from the navigation on the site.

Conditions of sale

Prices

The prices are in Euro. Prices do not include any local taxes and customs duties that are charged to the customer and must be paid directly to the receipt of goods.

Payment and Security

Payments can be made by credit card, PayPal or bank transfer in advance. Payments by credit card are made in maximum security and privacy.

Shipping and delivery times

The curtains will be shipped normally within one month of receipt of payment. The shipment is made by express courier with a delivery time varies based on destination. Delivery days will increase during the summer break (August) and the Christmas holidays (two weeks).
In case of delayed delivery for the above causes, the supplier is not liable.
In the event that the customer is not available at the time of delivery, any additional shipping costs will be charged to the customer.

Cancellations

Any cancellation of orders will be accepted no later than 24 hours.

Guarantees and product prices

On this site are offered only products made ​​by hand/machine and of premium quality. These products are made directly from the Seller. The Seller does not sell used irregular or lower quality products than advertised.

Purchase guarantees

Each product is handmade , individually tailored to the customer's specifications. Any complaints and returns will be accepted only in case of significant discrepancies or errors in production . The essential characteristics of products are shown on this website.
The images and colors of the products offered for sale may not exactly correspond to the real ones because of the Internet browser or monitor used.

The customer accepts the fact that the product he/she is about to buy is fully customized and built based on the preferences expressed during configuration. Consequently, the product is not subject to return and refund policies, except obvious fabrication errors.

Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To consult the privacy policy of Google on the Google Analytics service, please visit Google's Policy Privacy page. Google Analytics is a service offered by Google Inc. - Mountain View CA 94043, USA.